Refund policy

Welcome to MarlowCove!

Our Refund Policy explains how we handle returns, refunds, and exchanges to ensure your satisfaction with our products and services.

1. Returns, Exchanges, and Cancellations

We want you to be happy with your purchase. You may return the item within 30 days of receiving it for a refund or exchange.
If you decide to cancel the order, please contact us as soon as possible.

  • Orders canceled after 24 hours of purchase but before shipment will incur a 15% cancellation fee.

  • We do not accept cancellations once the order has been shipped.

2. Refund Process

To initiate a return or exchange, please contact us at support@marlowcove.com with your order details and reason for return.
We will provide you with further instructions on how to proceed.

3. Eligibility

To be eligible for a return or exchange:

  • The item must be unused, in the same condition that you received it.

  • It must also be in its original packaging.

4. Non-Refundable Items

The following items are not eligible for return or refund:

  • Damaged items

  • Used or worn items

  • Items purchased on sale

5. Shipping Costs

  • Return shipping costs are non-refundable.

  • You are responsible for covering the cost of returning your item.

6. Refund Timeline

Once we receive and inspect your return:

  • You will be notified by email regarding the approval or rejection of your refund.

  • If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 40–50 working days.

7. Sizing Errors

Please refer to our sizing chart or contact us before purchasing if you are unsure about measurements.
All our items are based on international sizing, so you will receive 2x the size of what you select based on your region.

Example:
XL (International) = M (US)

8. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or exchange, please contact us at:
Email: support@marlowcove.com